MPRO Terms & Conditions for online services

1. Selling a phone Terms and conditions

2. Repairing a phone Terms and conditions

1. Selling a phone Terms & Conditions (Please read carefully)

Please read these terms and conditions carefully before submitting your sell order from our site. You should understand that by submitting an order, you agree to be bound by these terms and conditions and our terms of use.

You should print and keep a copy of these terms and conditions and the terms of use for future reference. In confirming your sell order you will need to tick the box indicating that you accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to place a sell order via our site.

How the contract is formed between you and us

Our site is only intended for use by people who are resident in Great Britain and Northern Ireland. At our complete discretion we may accept or reject orders from people outside of these territories.

Your contract with us will be formed when we receive your sell order. It will incorporate these terms and conditions and our terms of use.

You must own all rights, title and interests in any phone(s) that you send to us.

Ownership of the phone(s) will only pass to us when we receive the phones in good working condition, in accordance with these terms and conditions, and we have dispatched payment to you, when, hence, a contract will be formed.

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

You may cancel the contract with us at any time up to the time when you send us the phone ("cooling- off period"), providing:

The contract was negotiated and concluded exclusively by means of distance communication (including, but not limited to, telephone, letter, fax or email); and
You are a natural person acting outside the purposes of any business.

When cancelling during the cooling-off period, you need not give us any reason for cancelling the contract, nor will you have to pay any administration charges.

To cancel the contract you must notify us in writing.

Other than if the phone does not meet our terms and conditions (see below), this contract cannot be cancelled after you have sent your phone(s) to us (outside the "cooling-off period").

PLEASE ENSURE THAT YOU ARE HAPPY TO SEND THE PHONE TO US AND THAT IT IS WITHIN YOUR RIGHTS TO DO SO.

Consumers

By placing an order through our site, you warrant that:

You are resident in Great Britain or Northern Ireland; and
You are accessing our site from that country; and
You are legally capable of entering into a binding contract; and
You are at least 18 years old; or

If you are under 18 years of age, that you have obtained your parent’s or guardian’s consent to sell your phone to us for the sum indicated via our website.

You and your parents or guardians release us of any liabilities or claims that may arise if you send the phone to us in breach of this warranty.

If you deal as a consumer any provision of this contract which is of no effect to a consumer shall not apply. Your statutory rights are not affected by this contract.

For the purposes of these terms and conditions, "consumer" means an individual who neither makes this contract in the course of a business, nor holds himself out as doing so, as defined by the Unfair Contract Terms Act 1977.

Businesses

By placing an order through our site, you warrant that:

You are authorised to act on behalf of the registered business; and
You are based in Great Britain or Northern Ireland; and
You are accessing our site from that country; and
You are legally capable of entering into a binding contract.

Phones

Each mobile phone sold should match the make and model in the sale order and meet the following conditions:

Working

The phone must turn on and off
The phone must be fully functional
The screen must be working and intact
The battery must be included
The phone must not be crushed, bent, broken in half or water-damaged. If you know your phone/s has been wet, do not send it to us as you may be disappointed if we chose not to pay for it.
The phones IMEI label must be legible and must also match the electronic IMEI of the phone
The phones IMEI must not be barred, blocked, blacklisted or have any insurance claims made against.
Iphones must not have been “Jail Broken” as these can be seriously damaged by this process.

Non-Working

The battery must be included
The phone must not be crushed, bent or broken in half
The phone must not be badly water damaged to the point of saturation whereby it is impossible to repair the phone or be able to salvage any parts and is BER (Beyond Economical Repair) If you know your phone has been wet, do not send it to us as you may be disappointed if we chose not to pay for it!
The phone must not have been tampered with in any way, and if we see evidence of this, such as internal parts or screws damaged or missing, poor re-work / soldering to the main board, internal seals broken, we will either make a reduced offer for the phone or reject it.
The phones IMEI label must be legible and must also match the electronic IMEI of the phone
The phones IMEI must not be barred, blocked, blacklisted or have any insurance claims made against
Iphones must not have been “Jail Broken” as these can be seriously damaged by this process and we may only be able to offer a reduced scrap value for the handset.

By submitting an order through our website you warrant that the phone(s) comply with these terms.

If a phone fails to meet our terms and conditions we'll propose an adjusted price by email. If you choose to decline our new offer, we are happy to return the phone, though a £15.00 return delivery and administration charge will be applicable to cover all of our costs. We have the final decision on all phone values.

Please note:

We accept phone battery chargers and other accessories such as headsets, memory cards and data cables. But, these do not increase the value of your order. But you can be reassured that they will be properly WEEE recycled.
You are responsible for cancelling any airtime contract linked to each handset. We are not responsible for any call costs arising before, or after, receipt of your handset, or arising from any other circumstances whatsoever.
Please remove SIM cards before sending us your mobile. Any SIM cards received by us are non-returnable. (We will dispose of them appropriately.) We accept no liability in the event that any phone that has been sent with its SIM card is lost and charges are then incurred. You shall continue to be responsible for such charges.
Please remember that by sending your phone to us, you agree to release us from all and any claims, losses or damages with respect to the phone, any data stored or contained therein or on any media used in conjunction with the phone (whether in the form of personal details, SMS, photos, games, songs or other data. We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure that such data is removed from the phone prior to you sending it to us. We will only remove data as a matter of our data protection policy and will be classed as a low level data wipe. For Businesses that require a higher level data wipe we can offer this as a separate chargeable service, contact us for more information on this service.
We work with 'Immobilise', a crime protection database that blocks stolen mobile phones and so we check received units via CheckMEND to ensure that the phones that are sent to us are not reported stolen. We do this prior to confirming purchase. However, in the event that we become aware of any issues at any time, we reserve the right to withhold/cancel payment and you agree to co-operate with us and any authorities should we so request.

Pricing

Prices offered on our website are subject to change at any time without notice.

When your order has been placed, the prices quoted are guaranteed for 14 days from the 'Order Approved' date. (This is the date on your Sell order) If your phones are received after 14 days from this date, current prices will apply. This could be disappointing - so to help you, we may send a reminder email during the 14 day guarantee period.

Postage

We pay for postage of your phone to us using the MPRO Freepost address. Unfortunately, other than when we arrange courier collection (see below), we do not accept responsibility for non-delivery of phones or damage in transit. We therefore recommend that you send any high value units via Royal Mail Recorded or Special delivery to ensure successful delivery.

Sell orders must be sent to

Freepost RSEU-YHUJ-YARX
MPRO
Angel Telecom Centre
100 Rooley Avenue
Odsal Top
Bradford
West Yorkshire
BD6 1DB

Courier Collection

We offer a free courier collection for Sell orders with 15 or more handsets with a total trade-in value of £100+. We provide full cover via our courier for the phones within the order as long as the goods have been packed well with protective packaging such as bubble wrap. If we receive a package that has not been protected properly we reserve the right to either refuse the package and cancel the order or offer a reduced amount for any phones that have been damaged in transit due to poor packaging.

To arrange a collection you must call 0871 2881444 and quote your Sell order number. You will be given a date and approximate time of collection which will be within normal working hours Mon - Fri between 09:00am - 17:30pm. You must make sure you or someone is in to deal with the collection as a failed collection may result in the Sell order value being decreased by the cost of the failed collection, which is approximately but not limited to £12.00

Payments

We offer payment by cheque or by PayPal and we can also donate the Sell order value to one of our chosen charities.

By Cheque

When we receive your order, we will check that it is complete, and that it meets our terms and conditions. Providing it does, we will post payment to you, by cheque, within 10 working days for consumers and for businesses trading in less than 15 handsets. Businesses trading in more than 15 handsets will be paid within standard 30 day invoice terms.

Please Note: Payment by cheque can only be made to the name and address on the Sell order If you have damaged your cheque, you can have it reissued, free of charge, by posting us a written request and including the damaged cheque to the following address:

MPRO
Recyclemymobi
Angel Telecom Centre
100 Rooley Avenue
Odsal Top
Bradford
West Yorkshire
BD6 1DB

If the damaged cheque is not received by us, a cancelation fee will apply and will be deducted from the re-issued cheque value.

If you have lost your cheque, you can request for it to be cancelled and re-issued. A cancellation fee will apply and will be deducted from the re-issued cheque value.

All cheque payments include VAT, if you are a VAT registered business you must send a VAT invoice for the Sell order amount + VAT with your Sell order. Failure to do so may result in only the Sell order amount being paid inclusive of VAT.

By PayPal

Payments by PayPal can only be paid to the PayPal account email address on the Sell order and will be paid within 10 working days** for consumers and for businesses trading in less than 15 handsets. Businesses trading in more than 15 handsets will be paid within standard 30 day invoice terms.

In the event of an invalid or incorrect PayPal account email address being given, MPRO reserve the right to make payment by cheque instead. Please take special care when typing your PayPal account name, if we pay the money into the wrong account, it may be out of our control to recoup the money back. MPRO will make a provision to reiterate this point by sending a confirmation email to double check that the PayPal account email address is correct. If it is not correct you will have 48 hours to reply with a correct PayPal account email address.

By Donation to Charity

If you chose to donate the Sell order amount to one of our chosen charities, we will make payment to them by cheque within 10 working days and will request a receipt / certificate to be presented to you as the donor / sponsor as proof of payment.

**Order Processing

Our aim is to pay all orders within 10 working days (our average is 7 days) for all working handsets and this is set as a guideline for the processing of an order from reception to payment leaving the building. We may take longer for non-working handsets as we sometimes need more time to inspect / repair / test them prior to purchase. In busy periods we may take longer than 10 working days (our average is14 days) to send payment and we ask that you bear with us while we process your order. You can email us @ info@mpro.mobi or call 0871 2881444 should you need to chase a payment.

Events Outside Of Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.

2. Repairing a phone Terms & Conditions (Please read Carefully)

Prior to sending

Before sending your mobile phone to MPRO for repair you must ensure that you have removed your sim card and memory card from the handset. If you send these by mistake MPRO cannot offer any guarantee that they will be returned. You must where possible try and backup any data that you have on the handset (phone numbers, pictures, videos, music and games etc) as MPRO cannot be held liable if they are removed / deleted during the repair process which in most cases does happen if a software/ firmware upgrade is required.

Repair Pricing

All prices displayed include VAT and are for a guide only. The prices are subject to change at our discretion, though you will be notified if a change is applicable prior to any work being carried out. Price fluctuations usually only happen if the demand for some parts is high and as a result increases the market price. 99% of the time the price you pay is the price we show on the website. Other factors that may result in a price change maybe down to selecting the wrong fault description or if we find other faults that were not included on the repair order. We will contact you if this is the case prior to any work being carried out.

Minimum charge

Our minimum Diagnostic Charge is the minimum you will pay and is none refundable as it covers our time and expenses at processing the repair order. If your mobile phone is found to have no fault, or is beyond economical repair, the Diagnostic charge will still be charged as well as return postage prior to being returned. If this charge is not met we will keep the mobile phone to cover the costs we have incurred. This is general practice across most service centres and is only used as a last resort measure to recover our costs.

Repair Quotes

If we can repair your mobile phone for the prices quoted on our website order we will carry out the repair and contact you for payment when completed. We will require payment either by credit or debit card or by PayPal. We can accept cheques though this will delay the return of your repaired mobile phone as we will have to wait for bank clearing.

Warranty Repairs (Samsung Only)

You can send a Samsung mobile phone for a warranty repair by clicking on the Samsung logo on our repair page of the website and printing off and completing a warranty repair form. If you send a Samsung phone for warranty repair we will carry out the repair free of charge and invoice Samsung for the repair. A warranty repair will only be carried out if the fault meets Samsung’s warranty requirements. It does not cover any physical damage to the mobile phone such as broken screens, cracked or dented casings / missing keys, water damage, damaged or removed IMEI labels etc. The mobile phone must have been purchased within 24 months of returning the phone to us for repair, we can find out the production date of the handset using the serial number, but in some cases we will require for you to send us a proof of purchase, like a shop receipt or an invoice. If we ask you for a proof of purchase we will only be able to carry out the repair under warranty once we have received it. In some rare cases, we may have to escalate a repair by sending it to Samsungs main factory repair hub for a high level repair. If this is required we will firstly notify you and let you know roughly how long it will take. The usual TAT is 5-10 working days.

Turnaround time

We will endeavour to repair all mobile phones within 2-5 working days depending on parts availability. We always carry a good stock of parts but we cannot stock everything so in some cases more time may be needed and you will be notified of this.

Incoming Postage

We pay for the incoming postage to us using the MPRO Freepost address. We do not accept responsibility for non-delivery of phones or damage in transit. We therefore recommend that you send any high value mobile phones by Royal Mail Recorded or Special delivery to ensure successful delivery and at least get a proof of postage from the post office.

Repair orders must be sent to

Freepost RSEU-YHUJ-YARX
MPRO
Angel Telecom Centre
100 Rooley Avenue
Odsal Top
Bradford
West Yorkshire
BD6 1DB

Return Postage

We charge for return postage and have a Premium service with Royal Mail Special Delivery charged at £6.00 which takes 1-2 days. This charge only covers the return of one mobile phone which will cover most repair orders, but if you send more than one mobile phone to us for repair we may charge slightly more depending on the weight of the package. You will be quoted the difference prior to returning. If you wish to contact us at any point during the repair process please call 0871 2881444 (calls to this number are charged at 10p per minute from a BT landline)